Refund & Cancellation Policy

At Artless Life ( A unit of AvaaAlpha Corporation ), we aim to provide our customers with genuine, quality Ayurvedic and wellness products. We understand that sometimes an order may need to be cancelled, returned, or refunded.

Order Cancellation

Customers may request cancellation of an order before it has been dispatched.

To request cancellation, please contact us at:

Email: [support email]
Phone: [phone number]

Once an order has been dispatched, cancellation may not be possible. In such cases, the customer may request a return in accordance with our return conditions.

Return & Replacement

We accept returns in the following situations:

• Product received is damaged.
• Incorrect product has been delivered.
• Product received is defective or materially different from the product ordered.
• Product has been damaged during transportation.

For hygiene and safety reasons, opened, used, or tampered-with health/wellness products generally cannot be returned unless the product was received damaged, defective, or incorrect.

Customers should contact us within [48 hours / 7 days] of delivery with the order number and clear photographs/videos of the package and product.

Refunds

Once the returned product is received and inspected, we will notify the customer regarding approval or rejection of the refund.

If approved, the refund will be processed to the original payment method used for the purchase.

Depending on the customer’s bank or payment provider, the amount may take additional business days to appear in the customer’s account.

For eligible accepted refund requests, we aim to process the refund within [7–14] business days.

Non-Refundable Situations

Refunds may not be provided where:

• The product has been opened or used without a valid product-related issue.
• The product has been damaged after delivery due to improper handling or storage.
• The customer provides an incorrect or incomplete delivery address.
• The customer simply changes their mind after receiving the product, except where applicable consumer rights require otherwise.

Failed or Duplicate Payments

If money has been deducted from your account but the order was not successfully created, please contact us with the transaction details.

After verification, eligible failed or duplicate payments will be refunded through the applicable payment channel.

Contact Us

For refund, cancellation, return, or replacement requests:

Artless Life
Email: avaaalphastore@gmail.com
Customer Support Hours:
Monday – Saturday
10:00 AM – 7:00 PM